How many times have you despaired of being understood? How many times do you repress your despair at being rejected by the person who is supposed to love you more than anybody else? And why do you keep those feelings inside you? Because you are afraid of creating a worse conflict if you speak up?

My best friend, Anne, was at the end of her rope. Of course she was developing ulcers and was taking some kind of pills for the rest of her life. Of course she was unable to sleep and would toss and turn the whole night, thinking that perhaps a new pill will provide relief!

When I finally met her, after 6 years of being distant because of geography, I could not recognize my old friend in this frazzled person I had in front of me. She looked older and spent. It took me some time before I had the courage to ask: What is happening to you? And she said “I don’t know how to face my husband with the zillion things that harass me in his behavior, but I’m so angry at him that I could explode any time!”

What happens is that Anne doesn’t know how to confront him, she is afraid of his resistance and probably strong denial and thus she leaves a bad situation to escalate into a worst one, where her anger sits in a bed of despair and contempt.

Or course, at this time, there is little love or respect left in her for her husband, who is oblivious to the depth of her negative feelings, of course! He thinks that she has stress ulcers! Of course, he could ask the question: “what are the things that cause you so much stress…?” but he is avoiding exactly this kind of conversation! It is obvious how they are colliding in the same situation!

It took some private meetings with her to get to the bottom of her feelings and for me to be able to ask the question:

“Why is that you don’t confront him with his negative behavior”? And her answer was: I never learnt how to face him! Because I was only told to be always nice and polite, I don’t know how to confront anybody when they do things that upset or damage me! And now, I’m scared of his reaction…

Is this a picture that you recognize? How far in the path of self-destruction are you willing to go, only to continue thinking about yourself as a “nice person, never aggressive”? Could you identify with this situation, where you have neither the permission to confront, nor the skills to do it in a safe way? Are you afraid of any kind of confrontation, even a healthy one to defend yourself?

This is partially true: if you confront without knowing how to, in a respectful but firm way, you can get a worse response, and so confirm your fears. But, where does not doing a confrontation leave us? If we can’t confront, we stay frustrated and resentful, and the anger eats at us inside.

Meanwhile, the other person continues the offensive behavior as before, because nobody told him/her not to do so! When at last we do confront, we do in such state of frustration that results are not encouraging, and the other person, taken by surprise, can react very strongly.

If you don’t tell the other person when and how she is infringing on you:
   * you are not in control of your life,
   * you have more stress.
   * You begin carrying emotional baggage of resentment.
   * The relationship deteriorates and the other person never has the opportunity to improve his behavior.

THEN, if you confront:

   * you get the control of your life back.
   * You are not a passive victim.
   * Stress level improves.
   * Mental health goes back to balance.
   * There is no build up of emotional baggage.

So, HOW do you confront someone about his/her inadequate behavior? It is simple, not by reproaching the wrong behavior, but asking for the right one:

If you are tempted to say something like:
“You are always a careless person! How do you dare to use my money without asking me if I could afford this expense! You are hurting my pocket in this way”
It is better to say:
“I need you to take better care of our money. When we have decided that this money should be used to pay X bills,, it would be better for us to stick to the plan, because there is no extra money now to pay for X. In this way, I will feel that we are really doing things together in a responsible way.”

Main parts of this new response are:
Focus is on “I” and not on “you,” because this expression is usually received as accusatory, and because it helps highlight the issue of what are our needs that are being frustrated now. You say it in a way that describes the problem’s impact on you, while providing a solution.

Three take away ideas:

   1. it is best to confront soon, letting things fester is wrong.
   2. It is best to confront skillfully, using this model.
   3. Behavioral change requires that we keep confronting about the wrong behavior up until the moment when it improves, and then we praise the new behavior.

Reprinted with permission from: Neil Warner, Author of the Book: Positive Conflicts, a new guide to Interpersonal Conflicts. He also offers a FREE 5 days Positive Conflict e-Coaching program. For more information Visit: http://www.positiveconflicts.com